General Information

• Did my account and routing numbers change?
  Your First Republic account and routing numbers were transferred to JPMorgan Chase. Your account number did not change, but you will see a new routing number for your transferred First Republic deposit accounts in JPMorgan Chase online and mobile banking. Both your prior First Republic and the new JPMorgan Chase routing numbers will work to send and receive payments. You can continue to use either routing number until you are notified otherwise.
• What happened to my First Republic deposit account(s)?
  Your First Republic deposit account(s) transitioned to Chase account(s) as of May 25, 2024, and have a different name(s), requirements and pricing.
  
  First Republic online banking is now “view only.” Your online banking activity needs to be conducted on JPMorgan Chase’s digital platforms.
• Can I visit a Chase branch to make transactions?
  Yes, you can bank at any Chase branch. Visit chase.com/branch to find a location near you.
• Who can I call if I have questions?
  You can call Chase at 1-888-686-2593, or for Chase Private Client, call 1-800-228-7870 for your banking needs.
• Did my First Republic privacy preferences transfer to Chase?
  No, your privacy preferences did not transfer. Please visit chase.com/privacy to review consumer privacy notices. You can update your Chase privacy preferences on Chase Online^SM Banking or the Chase Mobile^® app.
• What’s happening with my other First Republic accounts that have not yet transferred?
  Other First Republic accounts or features may transfer at different times, and you’ll receive separate communications about them, if applicable.
• Where can I go for more personal account information?
  Please visit chase.com/MyPersonalAccounts for more information.
• Do I need to take any action on my First Republic deposit account(s) that have now transitioned to Chase to claim my funds / outstanding checks?
  If you opened your deposit account(s) prior to May 1, 2023 or you have outstanding checks issued by First Republic prior to May 1, 2023, you must take action to claim ownership before November 4, 2024. This is an important Federal Deposit Insurance Corporation (FDIC) requirement. A final FDIC notice will be sent via postal mail in early August 2024.
  
  Claim your deposits:

  • Write a check on the account.
  • Make a deposit or withdrawal/payment to the account.
  • Schedule an automatic direct deposit or withdrawal/payment.
  • Initiate an online transfer between your deposit accounts.
  • Make a transaction at a Chase branch.

  Claim uncashed official bank checks issued on First Republic:

  • All bank drafts (such as official checks, cashier’s checks, dividend checks, interest checks and expense checks) issued on First Republic must be cashed prior to November 4, 2024.
  • If you have multiple deposit accounts that use the same tax identification number (TIN), you only need to take action on one account; the remaining deposit accounts using the same TIN will automatically be claimed.
  • Deposits or withdrawals from investment accounts or interest payments made by on checking or savings accounts do not qualify.

  If you are unable to take any of the above actions to claim your deposits, you can:

  • Write a letter and ask that your account(s) remain active. In your letter, include: the type of the account(s): checking, savings, money market, etc., name(s) on the account(s), the account number(s), and the signature of an authorized signer(s) on the account(s), with name and address.
  JP Morgan Chase Bank
  Unclaimed Property
  PO Box 650048
  Dallas, TX 75265-9937
  Or email a PDF of the signed letter to abandoned.property@jpmchase.com.
  
  • Visit a Chase Branch and complete an account certification form with a banker.
  • Execute a new signature card at a Chase branch to change ownership on the account (e.g., add or remove a signer)
  • Contact Chase to update your address (if you need to change your address)

Online, Mobile and In-Person Access

• How do I access my transferred deposit account(s) at Chase?

  Follow the instructions below based on your current digital access.
  
  If you already have a Chase online profile:

  • Simply sign into Chase. Your transferred account(s) was automatically added to your existing Chase profile.

  If you used First Republic online banking and are new to JPMorgan Chase:

  • Set up your account at chase.com/FirstRepublicSetup. You will need your Social Security number and your First Republic/JPMorgan Chase deposit account number (deposit account numbers have not changed).
  • If you don’t know your First Republic/JPMorgan Chase deposit account number, log in to First Republic online banking and choose the ‘View account number’ button to see account numbers for your transferred account(s).

  If you did not use First Republic online banking and are new to JPMorgan Chase:

  • Go to chase.com and choose the ‘Not enrolled? Sign up now’ link.
  • You will need your Social Security number and your First Republic/JPMorgan Chase deposit account number (deposit account numbers have not changed).
  • If you don’t know your First Republic/JPMorgan Chase deposit account number, you can find it on your First Republic checks.

  NOTE: Personal and business deposit accounts may need to be accessed on different digital platforms. If you also have business deposit accounts that transferred to Chase for Business^® or J.P. Morgan Private Bank, sign in or follow the same steps above to set up access to your business accounts (you’ll need to use a business deposit account number).

  For online support, call Chase at 1-800-935-9935.

• How do I find my deposit account number?
  If you need your deposit account number to set up digital access at JPMorgan Chase, you can find it on First Republic checks or follow the instructions below.
  
  For First Republic Banking Online:
  
  Account holders can find their deposit account numbers in the Account Transfer Center on Banking Online.
  
  For First Republic Corporate Online users:
  
  Account holders and Corporate Online users can find their deposit account numbers on the dashboard homepage of Corporate Online.
• Where can I find video tutorials for using the Chase digital platform?
  You can find video tutorials here.
• Can I continue to use First Republic online banking now that my deposit account(s) have transitioned?
  Yes, but you can only view your information, not make any transfers and transactions. We won’t be updating deposit account information, balances and recent transactions on First Republic channels. Use Chase Online^SM Banking or the Chase Mobile^® app¹ to see current deposit account balance information and recent transactions and to manage your account(s).
  
  We will, however, continue to update balances and transaction information for loan and investment accounts on First Republic online banking for any accounts that haven’t transferred yet. If you need help with those accounts, including making loan payments or transactions, call us at (888) 408-0288. We may not be able to process same-day payments and transactions, so please plan accordingly.
• Will I still be able to add and view my external accounts in First Republic online banking?
  No, previously added external accounts and the ability to add them were removed.
• I use a third-party service other than Quicken and/or QuickBooks to view my First Republic account(s). Do I need to take any action to maintain the connection with my accounts that have transitioned?
  Yes. You can re-establish your connection using your Chase Online sign-in credentials and you will see up to 90 days of transaction history. If you choose to remove your First Republic accounts from the third-party, you may lose access to older transaction history.
• I use Quicken and/or QuickBooks to view my First Republic account(s). Do I need to take any action to maintain the connection with my account(s) that have transitioned?
  Yes. You can re-establish your connection using your Chase sign-in credentials and you will see up to 90 days of transaction history. If you choose to remove your prior First Republic account(s) from the third-party, you may lose access to older transaction history. For more information on how to reconnect your accounts, visit:
  
  

  • Quicken
  • QuickBooks Desktop
  • QuickBooks Online

Debit and ATM Cards

• What ATMs do I have access to?
  First Republic ATMs have been decommissioned but you have access to 15,000+ Chase ATMs. Visit locater.chase.com to find an ATM near you.
• When will Chase send our new debit and ATM cards?
  You’ll receive a new debit or ATM card if you have an active First Republic card, which should arrive in June 2024.
• When will my First Republic debit card stop working?

  Your First Republic debit or ATM card will stop working:

  • Once you activate your new Chase card OR
  • On October 1, 2024
• Will recurring payments made using my First Republic debit card number continue?
  Many recurring payments you have set up using your debit card will be automatically updated with your new card number; however, you should reconfirm that the new card number has been updated with the recipient of the payment.

Deposits, Payments and Transfers

• Will all my payments and transfers continue?
  No. Any recurring or future dated (after May 24, 2024) bill pay, Zelle^®, wire or transfer payments you set up at First Republic were not transitioned to JPMorgan Chase and will need to be set up again with Chase Online^SM Banking.

  • The online bill pay recipients you set up on firstrepublic.com transferred to Chase, but you need to reestablish any recurring or future-dated bill payments and transfers. You can do this with Chase Online^SM Banking or the Chase Mobile^® app¹.
  • Your Zelle^®2 payees transferred to Chase, but you will need to re-enroll in Zelle^® using the Chase Mobile^® app¹ or with Chase Online^SM Banking. You can no longer make Zelle^® transfers from your First Republic account(s).
  • Preauthorized ACH scheduled transfers and preauthorized internal scheduled transfers that have been established through your banker did not transition with your accounts. You will need to utilize a comparable JPMorgan Chase service through Chase Online^SM Banking or the Chase Mobile^® app.¹
• What payment types are unaffected now that my deposit accounts have transitioned?
  The following payment types are unaffected and will continue:
  

  • Direct deposit — direct deposits into your account will continue using your checking or savings account number.
  • ACH — automated electronic payments (ACH) you have set up on the website of a third party (such as a utility company) to be deducted from your First Republic deposit account(s) using your checking or savings account number will continue.
  • Debit card payments — many recurring debit card payments you have set up using your debit card will be automatically updated with your new card number; however, you should re-confirm that the new card number has been updated with the recipient of the payment.
  • Automatic monthly payments for First Republic loans — if you are enrolled in the First Republic auto-debit program (automatic payments) and those payments are made from your First Republic deposit account(s) using your checking or savings account number, this service will continue.
• Will my existing direct deposits continue?
  Your direct deposit(s) will continue.
• Will recurring ACH debits & credits continue?
  Most recurring ACH debits and credits set up at third parties using your deposit account and routing number will continue, for example, direct deposit of a paycheck or payment of a utility bill set up directly with the utility.
• Can I continue to use my checks?
  Yes, you can continue using your current First Republic checks until they run out, as your First Republic account number and routing number were transferred over to JPMorgan Chase.
  
  If you'd like to order new Chase-branded checks, you can place an order on Chase Online^SM Banking or by visiting a Chase branch. Note that these new checks will have an updated JPMorgan Chase routing number.
• I schedule bill payments in Quicken and/or QuickBooks through First Republic’s Banking Online bill payment services. Can I continue to submit payments through Quicken and/or QuickBooks?
  No, Chase Bank does not offer bill payment services through Quicken and/or QuickBooks. You will need to use a Chase bill payment service.
• Did incoming wire instructions change now that my First Republic deposit account transitioned to JPMorgan Chase?
  International Wires: Yes. For incoming international wires (both USD and FX), you must update your payment instructions to reflect J.P. Morgan Chase’s SWIFT BIC (CHASUS33).
  
  Domestic Wires: For incoming domestic USD wires, you can continue to use your First Republic Fed ABA routing number (321081669).
• Will I continue to have access to my Move Money activity history on First Republic online banking, including historical transfers, Zelle^® activity, wires, mobile check deposits, and bill payments?
  For First Republic Banking Online: All Move Money functionality in First Republic Banking Online is disabled, including the ability to see activity by Move Money type (transfers, Zelle^®, wires, mobile check deposits, and bill payments).
  
  However, you can view up to 18 months of First Republic transaction history on your main and account dashboards, and view and save up to seven (7) years of First Republic historical statements and documents. Your information will roll off over time. Effective December 12, 2024, the First Republic Online Banking platform will be decommissioned and no longer accessible. Download historical statements and documents prior to this date.
  
  For First Republic Corporate Online users: All money movement functionality in First Republic Corporate Online is disabled. However, transaction history for money movement services will remain available, with the exception of Bill Pay and Bill Center. Bill Pay is unavailable, and Bill Center will be unavailable after June 14, 2024.
  
  You can also view up to 6 months of transaction history on your main account dashboard, up to 18 months of history within Information Reporting, and up to seven (7) years of First Republic historical statements and documents.
  
  Your information will roll off over time. Effective December 12, 2024, the First Republic Corporate Online platform will be decommissioned and no longer accessible. Download historical statements and documents prior to this date.

Statements and Documents

• Can I access First Republic transaction history and copies of past statements and tax documents?
  You can see up to eighteen (18) months of transaction history, seven (7) years of your previous First Republic deposit account statements and 2023 tax statements on Chase Online^SM Banking.
  
  Please note that there may be changes to historical debit card and other transaction descriptions when reviewing your transaction history effective May 28, 2024. These are not new transactions, just modified descriptions for past transactions.
• Did my First Republic paperless preference for statements transfer to Chase?
  No, your paperless preference did not transfer. You will need to re-enroll after May 27 with Chase Online^SM Banking.