Transition Questions
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What is happening with my other First Republic accounts?
First Republic accounts will transfer to JPMorgan Chase on a designated date. We’ll always notify you in advance of transferring your accounts. Until your deposit accounts have been transferred, you can continue to use the same First Republic online banking sites, apps, checks, account numbers, routing numbers, ATM and debit cards, PINs and customer service phone numbers. Learn more.
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How are my deposit accounts affected by the JPMorgan Chase acquisition?
You can continue to make deposits and withdrawals and move money. You do not need to move your deposit accounts. You can use the same First Republic online banking sites, apps, checks, account numbers, routing numbers, ATM and debit cards, PINs and customer service phone numbers. We will notify you in advance of any changes. Learn more.
Access
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Security Features
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How do I manage my First Republic Digital security features?
On the Security Preferences page found under the Settings menu, you can:
- Change your password.
- Manage your preferred contact methods for two-step authentication when signing in from a new or unregistered device.
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How do I change my Password?
Click the Security Preferences option under the Settings menu and then select the Change Password option and follow the prompts to update your password.
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My email address or phone number has changed. How do I update my two-step authentication information?
First Republic Digital Banking supports two-step authentication via email, phone and SMS for your convenience and protection. Your authentication information can be updated by clicking the Settings menu and selecting Security Preferences. Click Secure Delivery to view your current information. On this page, you can:
- Edit an existing contact point by clicking the Pencil button.
- Delete an existing contact point by clicking the Trash button.
- Add a new contact point by clicking the New Email Address, New Phone Number or New Text Number links at the bottom of the page.
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How do I manage my First Republic Digital security features?
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Signing In
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I am entering in my correct username and password but am unable to sign in. Can you help?
For more contact information, please visit firstrepublic.com/contact-us.
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What should I do if I have forgotten my username or password?
For more contact information, please visit firstrepublic.com/contact-us.
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What should I do if I do not receive my verification code?
For more contact information, please visit firstrepublic.com/contact-us.
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I am entering in my correct username and password but am unable to sign in. Can you help?
Accounts
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Adding External Accounts
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Can I view accounts from other financial institutions when I sign in to First Republic?
Yes, it’s easier than ever to view and monitor the accounts you have with other financial institutions alongside your First Republic accounts. Use the Add external account feature to add bank, investment, credit card, loan and other types of accounts from any financial institution to view comprehensive, updated information in one place.
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How do I add an external account to my homepage?
Click the Add external account button at the bottom of the Accounts page. A list of popular financial institutions will appear. Select a financial institution by either clicking the name of the institution you want to add or by typing the name in the Search for financial institution box.
Once you have selected the financial institution, provide the sign-in credentials for your account(s) and click Continue. If the account requires multifactor authentication (MFA), you will be prompted to supply the additional information. You can add as many accounts as you’d like.
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Will my external account information be updated in real time?
First Republic Digital Banking will attempt to update your external account information each time you refresh the home page. If you are not seeing external account updates, this may be due to limits that some financial institutions place on the amount of updates processed in a day.
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Can I add external accounts on mobile too?
Yes. To get started, tap the Add external account button on the bottom of the Accounts page in the First Republic Mobile – Green app. Choose the institution you would like to add, then enter the sign-in credentials you use at that institution and follow the prompts. You can add as many accounts as you’d like.
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Will I be able to make transfers to and from the external accounts I have added to my home page?
You will be able to view balance and transaction history for the external accounts added to your home page. In order to transfer to and from these accounts, they will need to be added to the external transfer tool.
Select Using an external account from the Transfers menu in the top navigation bar. Click Add a New Account, located under the From and To information, and follow the prompts to add an external account for transfers. You will need to provide your external account information for ownership verification. Once your accounts have been verified, you can begin making transfers to your external accounts.
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Can I view accounts from other financial institutions when I sign in to First Republic?
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Statements & Documents
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Where can I find my tax documents?
First Republic provides tax documents if you meet either of the following thresholds:
- You paid over $600 in interest, in which case you’ll receive a 1098 form(s).
- You earned $10 or more in interest, in which case you’ll receive a 1099 form(s).
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Will I be able to view my statements online?
For your convenience, you can view statements online in PDF and HTML format by clicking Statements & Documents in the top navigation bar. You can filter by date, account, and document type. For quick access to recent statements, select the Details & Documents tab from the accounts detail page.
First Republic Digital Banking provides up to seven years of tax documents, checking, savings and mortgage statements. If you are unable to view any statements or tax documents, please contact Banking Online Support at (855) 886-4819 for help.
For additional contact information, please visit firstrepublic.com/contact-us. -
Can I look up my statements using the mobile app?
Yes, you can find Statements & Documents at the top of each account’s page. You can view, share and print PDFs directly from the app.
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How do I go paperless?
Once you have accepted our e-consent agreement, you can easily request to stop receiving paper copies of bank documents. To stop receiving paper statements, select Document Preferences under the Settings menu. Click Document Delivery and uncheck all documents for which you do not wish to receive a paper copy, and then click the Save button. You can opt in to receive paper statements again by going back and checking the boxes.
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Why am I unable to view check images on HTML statements?
You can view check images by clicking Advanced statement options on the Statements & Documents page. This will take you to a separate window from which you can view and download your check images.
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Where can I find my tax documents?
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Viewing Accounts and Groups
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Can I hide an account I have added to my profile?
Yes, you can hide or display accounts by selecting Account Preferences under the Settings menu.
To edit which accounts are displayed and how they are displayed, click the specific account you want to edit. Click Visibility to switch between Visible and Hidden.
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Can I search for a specific transaction?
Yes, click the relevant account from the home page to view and search your full available transaction history. Use the Filter drop-down menus to sort your transactions by date, amount, status, type or category. Click the Search button and enter a word or amount to search for a specific transaction.
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Can I hide an account I have added to my profile?
Services
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Check Re-orders
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How do I reorder checks?
If you want to order checks for the first time, please contact your banker or Banking Online Support at (855) 886-4819.
If you have previously requested checks through a banker and need to order more, select Order Checks from the Support & Services menu. Select the account for which you would like to order additional checks and complete the additional prompts on the third-party website to have the checks mailed directly to you.
For additional contact information, please visit firstrepublic.com/contact-us.
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How do I reorder checks?
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Locations
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Where can I find a nearby First Republic office or ATM?
Please visit our locations page for a current list of Preferred Banking Offices and hours of operation.
You can use the First Republic ATM Locator via Visa and the Chase ATM or Branch Locations to find current First Republic and Chase ATM locations. You can use your Consumer Debit and/or Business Debit cards at the large U.S. network of Chase ATMs. You will not be assessed fees for withdrawals and will no longer be asked to accept a fee when making a withdrawal from a Chase ATM.
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Where can I find a nearby First Republic office or ATM?
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Stop Payments
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How do I issue a stop payment?
To issue a stop payment on a check, select Stop payments from the Support & Services menu. Select the account from which the check was issued, and then input the check number and amount. Click Request stop payment to submit the request. Stop payments issued online have a fee of $8.00 per stop.
After you schedule a bill payment, you can cancel the payment up until three days prior to the payment date. To do so, locate the payment in the Pending Payments section to the right of the Payment Center on the Bill Pay page, and click Cancel beneath the payment details. Alternatively, locate the payment on the Activity tab of the Bill Pay page, click the arrow to the left of the payment, then click Cancel.
If you would like to cancel a bill payment within three days of the payment date, please contact Banking Online Support at (855) 886-4819 for further assistance. For additional contact information, please visit firstrepublic.com/contact-us.
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How do I issue a stop payment?
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Travel Declarations
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How do I let First Republic know that I am traveling?
Select Travel Notification from the Support & Services drop-down menu and fill out the form with your travel and debit card information.
Let us know where and when you are traveling, as well as which First Republic Bank ATM, ATM debit or business debit cards you will be taking with you. We will help you avoid potential issues when using your cards abroad.
You will receive a secure message confirming that your travel notification has been received. Travel notifications may be set up for up to 90 days prior to your departure date for as long as 60 days. If you are traveling for more than 60 days, please contact your personal banker or call (855) 886-4819.You can also submit travel notifications on the mobile app through the More menu.
Your request will be processed within one business day. Submitting this travel notification does not entirely eliminate the possibility that a transaction will be declined at the point of sale. We may try to contact you to confirm unusual transactions via any alternative means provided on the form or to the bank. For additional contact information, please visit firstrepublic.com/contact-us.
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How do I let First Republic know that I am traveling?
Payments and Transfers
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Transfers between your First Republic accounts
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How do I transfer funds between my First Republic accounts?
To transfer funds between your First Republic accounts, use the convenient Transfers feature on the right side of the home page, or select Between my First Republic accounts from Transfers in the top navigation bar. Select the From and To accounts, enter the amount, and select the desired frequency and processing date.
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Are there limits to the number of internal transfers that I can make online?
There are no limitations on the number of internal transfers that you can make. Your transfers may not exceed your available balance, inclusive of any overdraft protection.
Some accounts may be subject to regulatory limitations on the number of transactions you can execute per statement cycle. Please refer to your account disclosures or call Banking Online Support at (855) 886-4819 for more information. For additional contact information, please visit firstrepublic.com/contact-us. -
Can I schedule future and recurring transfers?
Yes, you can easily make future dated & recurring transfers from the Transfers page. When setting up a transfer, you can select a future date and choose a frequency for recurring transfers. Some exceptions may apply.
Future-dated transfers can be scheduled up to one year in advance. For recurring transfers we offer the following frequencies:
1. Weekly
2. On the first and 15th of the month
3. On the 15th and last day of the month
4. Monthly
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Can I make edits to a scheduled transfer?
Yes, a scheduled transfer can be edited as long as no loan accounts are involved. Edit a scheduled transfer from the Transfers feature on the home page, or on the Activity tab on the Transfers page. Click Edit next to the transfer you wish to change.
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Can I use my overdraft account to transfer funds?
Yes, overdraft products linked to the selected From account can be used when making a transfer. However, you cannot initiate a transfer that would exceed your available balance, inclusive of any overdraft protection.
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How do I cancel/delete a scheduled funds transfer?
Cancel a scheduled transfer from the Transfers feature on the home page, or on the Activity tab on the Transfers page. Simply click Cancel next to the transfer you wish to delete.
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What types of accounts can I transfer funds to and from?
You will be able to transfer between any of your First Republic deposit, loan and paired brokerage accounts. However, the Bank can support transfers to deposit and brokerage accounts at other financial institutions only when they originate from First Republic deposit accounts.
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How do I transfer funds between my First Republic accounts?
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Transfers between your First Republic Bank accounts and qualified wealth management accounts
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Can I transfer funds between my bank and wealth management accounts?
You can transfer money to and from your qualified wealth management accounts. Select Between my First Republic accounts from the Transfers drop-down menu. Your eligible brokerage account(s) will be available as selections in the From and To drop-down menus. If you are unable to see your qualified wealth management accounts in the From or To menus, please consult with your investment specialist or call 1-877-348-5576 if you have a self-directed account.
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Can I transfer funds between my bank and wealth management accounts?
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Bill Pay
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How do I set up a bill payment?
You can easily set up a one-time payment on the home page using the Quick Payment feature in the upper right corner. Simply click Make a payment, select a payee, and enter your payment details.
You can set up one time and recurring payments by clicking on the Bill Pay tab. From the Payment Center, find the payee you wish to pay, and enter a delivery date and an amount. Repeat for any additional payees you want to pay, and then click Send Money at the bottom right of your payee list.
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If I am new to bill pay, do I need to signup separately for the bill payment services?
No, once you are registered for digital banking, you can begin to use Bill Pay immediately. To get started, simply click Bill Pay in the top navigation bar, or click Enroll in Bill Pay in the Bill Payments sidebar on right side of your home page to select accounts and add payees. You may be asked to confirm some of your information when first using bill pay services.
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Who can I pay with bill pay?
You can use Bill Pay to pay almost any company or individual in the United States directly from one of your First Republic accounts. Payees residing outside the United States are not eligible to receive bill payments. Additionally, we do not recommend using Bill Pay for tax payments or court-ordered payments.
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How do I add a payee?
Click Bill Pay in the top navigation bar, then click Add a Company or Person from the Payment Center. Choose the Search our Network feature to search for popular companies that you can add automatically. If you do not see your payee, you may enter their information manually.
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What is the Deliver By date?
The Deliver By date is the date the biller actually receives the payment. Electronic payments may be debited from your account up to three days before your payment due date. For payments delivered as a paper check, the Deliver By date will be the earliest the payee will receive the check in the mail.
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How long does it take for a company I am paying to receive payment?
When setting up a payment, the Deliver By date selector will automatically display the earliest date you can select for the company or person to receive the payment.
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Can I cancel or place a stop payment on a bill payment?
After you schedule a bill payment, you can review the payment under Pending Payments to the right of the Payment Center. You can cancel or edit a payment up to three days prior to the Deliver By date by following the directions in the Help Center, found in the top right of your Bill Pay page. Contact Banking Online Support at (855) 886-4819 for assistance if your payment is less than three days from delivery.
Banking Online Support is available during the following hours (all times PT):
Mon-Fri: 5:00 a.m.-9:00 p.m.
Sat: 6:00 a.m.-8:00 p.m.
Sun: 7:00 a.m.-5:00 p.m.
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Can I include invoice details with my payments?
Yes, you have the option to add a custom memo for information, such as invoice details, to bill payments. To add a memo to a bill payment, enter in the desired amount and deliver by date in the Payment Center then click Send Money. On the following Review Payments screen, enter the memo you would like to make visible to the payee.
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Can I pay my electronic bills automatically?
Yes, Bill Pay provides you with the option of setting up automatic recurring payments for electronic bills. You can set it to pay the amount due or an amount based on an established limit.
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Can I schedule future and recurring payments?
Yes, Bill Pay provides you with the option of setting up future-dated or recurring payments for your bills. To set up a future-dated payment, select the date you would like the payment delivered using the Deliver By calendar.
Recurring payments can be set up with a variety of frequencies that will always pay the same amount. You may specify criteria for your recurring payments, such as a fixed number of payments or an end date.
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What frequencies are available for recurring bill payments?
You can schedule bill payments at the following frequencies:
- Weekly
- Every 2 weeks
- Every 4 weeks
- Twice per month
- Monthly
- Every 2 months
- Every 3 months
- Every 6 months
- Annually
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Can my First Republic loan payments be made using bill pay?
Yes, you can use Bill Pay to submit loan payments for your First Republic loans.
First Republic also offers convenient auto-debit services and electronic transfers to make your loan payments. To sign-up for our auto-debit service, please contact your First Republic Relationship Manager.
To make interest-only or principal-only payments on your First Republic or other loans, select Between my First Republic accounts from Transfers in the top navigation bar.
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Will my bills be paid electronically or with a paper check?
We attempt to make all payments electronically, however, some exceptions may require the use of paper checks. Payments delivered by paper check are not debited from your account until the payee deposits your check. If you have questions about how your bill payments were delivered, please contact Banking Online Support at (855) 886-4819.
Banking Online Support is available during the following hours (all times PT):
Mon-Fri: 5:00 a.m.-9:00 p.m.
Sat: 6:00 a.m.-8:00 p.m.
Sun: 7:00 a.m.-5:00 p.m.
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How can I view the status of my bill payments?
You can view Recent Payments and Pending Payments to the right of the Payment Center on the Bill Pay page. Select the Activity tab on the Bill Pay page to view and search your bill pay history and filter payments by date, status, account or other parameters. You can also view upcoming and in-process bill payments by expanding the Bill Payments feature on the home page.
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How do I view my payment history?
On the Bill Pay page, select Activity to view and search your bill pay history and narrow payments by date, status, account and more. You can review up to 24 months of past payments to your payees and determine the status of a particular payment. For delivered payments, you will also see if the payment was delivered by check or electronically.
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Can I receive confirmation that bill payments have been completed?
You can create custom email notifications when you initiate a bill payment from the Payment Center on the Bill Pay page by selecting Reminders. Reminders can be set to notify you when a payment is sent, when a payment is due, or if a payment is not paid by the due date.
On the Bill Pay page, you can also select Activity to review details for your past payments. You can review up to 24 months of past payments to your payees and determine the status of a particular payment. If you need proof for a payment older than 24 months, please call Banking Online Support at (855) 886-4819.
Banking Online Support is available during the following hours (all times PT):
Mon-Fri: 5:00 a.m.-9:00 p.m.
Sat: 6:00 a.m.-8:00 p.m.
Sun: 7:00 a.m.-5:00 p.m.
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How far in the future can I schedule a bill payment?
You can enter any future date up to 365 days in advance of today’s date. For recurring bill payments, the first payment delivery date must be within this 365-day window.
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What will happen if there are insufficient funds to cover a scheduled bill payment?
Your payment may be returned and subject to a service fee per the terms of First Republic Bank’s Account Disclosure Agreement. Please feel free to reach out to Banking Online Support at (855) 886-4819 for additional assistance.
Banking Online Support is available during the following hours (all times PT):
Mon-Fri: 5:00 a.m.-9:00 p.m.
Sat: 6:00 a.m.-8:00 p.m.
Sun: 7:00 a.m.-5:00 p.m.
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How much does Bill Pay cost?
Our bill pay service is offered at no charge. There may be fees incurred, including fees for returned payments, per the terms of First Republic Bank’s Account Disclosure Agreement.
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How do I set up a bill payment?
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Transfers to and from accounts outside First Republic
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How do I transfer funds from one of my accounts at another financial institution to my First Republic account?
You can make transfers between your First Republic Bank accounts and your accounts at other institutions by selecting Using an external account from the Transfers drop-down menu in the top navigation bar of your desktop experience. If it is your first time using this service, you will need to add and verify an account from your other financial institution and verify your email address before you can schedule a transfer. External transfers take four business days to complete, including the day you set up the transfer.
For more detailed information about using this service select Using an external account from Transfers in the top navigation bar and click the Help link just below the main navigation.
If you already enrolled in External Transfers on your desktop, you can transfer funds between your accounts at First Republic Bank and at other institutions via desktop and/or mobile. To transfer funds via the mobile app, select Transfers from the menu, tap on Create a Transfer, and select your external account from the transfers drop-down list.
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How do I transfer funds from one of my accounts at another financial institution to my First Republic account?
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Transfers to other people
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How do I transfer funds to other people?
You can make transfers to anyone with a phone number or email address by selecting To another person from the Transfers drop-down menu in the top navigation bar. If it is your first time using this service, you will need to add a recipient and verify your email address before you can schedule a transfer. Likewise, if this is the first time one of your contacts has used this service, they will be prompted for their bank account information to deposit a payment or pay a request. Transfers to other people take four business days to complete including the day you set up the transfer.
For more detailed information about using this service, select To another person from the Transfers drop-down menu in the top navigation bar then click the Help link just below the main navigation.
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How do I transfer funds to other people?
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Transfers using your First Republic loan or line of credit
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Can I make advances from my loan or line of credit accounts?
Yes, you are able to make loan advances from eligible accounts by selecting Between your First Republic accounts from Transfers in the top navigation bar. You will see any eligible credit accounts for advances in the From selector. The terms and conditions of your loan or line of credit will apply concerning any potential fees.
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How do I set up automatic loan payments for my First Republic loan?
You can set up automatic loan payments to any of your First Republic loan accounts that are visible on your home page. Select Between my First Republic accounts from the Transfers drop-down menu in the top navigation bar. From the Transfers page, you can create and schedule recurring payments for your First Republic loans and lines of credit.
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If I exceed pay-down limits on my loan, will I receive a notification about potential fees??
While pay-down limits apply to your loan, you will receive a notification to alert you about potential fees that may apply when you make a payment. This notification will not indicate the fee amount or when it will be applied. Please review your transaction history carefully for any applied fees.
For questions about pay-down limits and applicable fees, please contact Loan Servicing at (800) 888-6994 Monday through Friday from 5:00 a.m. to 9:00 p.m. PST.
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Can I make advances from my loan or line of credit accounts?
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Zelle®
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What is Zelle®?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or a U.S. mobile phone number, you can send money to friends, family and other people you know and trust, regardless of where they bank2.
For more answers to your Zelle questions, please visit firstrepublic.com/digitalbanking/zelle-frequently-asked-questions.
Footnotes:
Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.
1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
2 Must have a bank account in the U.S. to use Zelle.
3 In order to send payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.
Note: Scheduled or future dated recurring payments sent directly to your recipient’s account number are made available by First Republic Bank, but are a separate service from Zelle. These may take 1-3 business days for the recipient to receive payments.
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What is Zelle®?
Mobile
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Mobile Check Deposit
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How do I endorse my checks for mobile deposit?
In order to reduce check fraud risk, First Republic has updated instructions for depositing checks via mobile check deposit. See instructions below or click here to learn more.
Instructions for mobile check deposits:- Please include your signature at the top of the back of the check.
- Please endorse your check with the phrase “First Republic Mobile Deposit” beneath your signature on the back of the check. Checks submitted without proper endorsement will no longer be accepted.
- Once your check has been submitted through the mobile app, hold on to it for up to seven days to ensure the deposited amount is processed.
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How do I deposit a check with my mobile device?
Tap Move Money, then tap Deposit Checks and follow the prompts. You can deposit your check by taking pictures of the front and back of your check and uploading them.
You may only deposit checks to eligible accounts. If you have questions about your account eligibility, please contact Banking Online Support at (855) 886-4819 for further assistance.
For additional contact information, please visit firstrepublic.com/contact-us. -
Are check images for checks deposited using mobile check deposit saved on my phone?
Check images are never saved locally on your device or by any third-party storage services. The images are securely transmitted to and digitally stored by the Bank.
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Are there any limits on the number of deposits I can submit from my mobile device?
There is no limit to the number of checks you can deposit per day. Funds are generally available the next business day, but may be subject to holds per the funds availability policy contained in your account disclosures.
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Can I deposit more than one check at a time?
You may deposit multiple checks in the same mobile banking session, however you may only photograph and submit one check at a time.
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Can I make payments with mobile check deposit?
No, you cannot use mobile check deposit to make payments to credit cards and other loans. If you wish to make these payments, you can use the Transfers or Bill Pay features on mobile banking.
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Can I see an image of the check I deposited on my mobile device?
Yes, checks deposited using mobile check deposit can be seen in the mobile check deposit summary.
To see an image of a deposited check, tap on the check you would like to see on the Deposits page under the Move Money tab to display the scanned image along with the status, date and confirmation number for the item. The image will only be available for checks that have a status of submitted, accepted or rejected.
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How do I find previous deposits I’ve made using mobile check deposit?
You can locate your previous deposits made using mobile check deposit by navigating to the Deposits page under Move Money. Here, you can view the check image and confirm whether your deposit has been submitted, accepted or rejected.
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How will I know that my mobile check deposit has been received?
When your mobile check deposit has been received, its status will be shown as submitted instead of pending. We will also send you a notification that we have received the deposit.
Once your deposit has been credited to your account, the status will change to accepted.
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I’m trying to make a mobile check deposit, and it’s automatically taking the picture for me. Is there a way to take it myself?
Mobile check deposit is designed to automatically capture a photo of your check once correct alignment is detected. If the picture is not automatically taken, you can use the green camera button on the bottom right of the check preview area to capture a picture. If you have captured the picture using the camera button, you will have the option to retake the picture or continue with the deposit process.
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Is there a fee for using mobile check deposit?
No, there is no fee for depositing checks with mobile check deposit.
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What if I submit a deposit for the wrong amount?
All deposits are subject to verification. In the event an adjustment is necessary, we will notify you in writing.
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What should I do with the check after submitting it via mobile check deposit?
For your protection and verification purposes, you should write "Electronically Presented" on the original check and securely store it for 15 days. After this time, and after verifying that the funds have been deposited to your account, you may mark the check "VOID" and destroy it.
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What types of checks are not eligible for deposit with mobile check deposit?
The following items are not eligible to be deposited via mobile check deposit:
- Checks or items not payable in United States currency.
- Checks payable to any person or entity other than you.
- Checks or items drawn or otherwise issued by you or any other person on any of your accounts, or any account on which you are an authorized signer or joint account holder.
- Checks payable jointly, unless deposited into an account in the name of all payees.
- Checks or items dated more than six months prior to the date of deposit.
- Checks where the amount box and written legal line do not match.
- Travelers checks, savings bonds, money orders and third-party checks.
- Non-negotiable instruments, such as promissory notes.
- Checks or items previously converted to a substitute check, as defined in Reg CC.
- Non-cash items (as defined under Section 229.2 (u) of the Federal Reserve's Reg CC).
- Checks or items containing obvious alteration to any of the fields on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn.
- Checks that have been previously deposited at another institution via physical item, image, or electronic funds transfer.
Checks or items prohibited by Bank's current policies and procedures or which otherwise are not acceptable under the terms of your account.
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When will my mobile check deposit post to my account?
Checks submitted before 4:00 p.m. PT will most likely be processed the same day. All checks submitted after 4:00 p.m. PT typically will be processed the following business day. Once the status of a check is shown as accepted, it has posted to your account.
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Why are the funds from my mobile check deposit on hold?
Your funds may be held according to First Republic's funds availability policy in your account disclosures. Please contact Banking Online Support at (855) 886-4819 if you have any questions about our funds availability policy.
For additional contact information, please visit firstrepublic.com/contact-us.
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How do I endorse my checks for mobile deposit?
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Adding External Accounts
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Can I add external accounts on my mobile app?
Yes, you can add accounts from other financial institutions to your home page using the First Republic mobile app.
To add an external account, tap Add external account beneath your accounts on the home page and follow the prompts.
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Will I be able to make transfers to and from the external accounts I have added to my home page?
Yes. Sign in on your desktop computer and select Using an external account from the Transfers drop-down menu in the top navigation bar. Click Add a New Account beneath the From and To information and follow the prompts to add an external account for transfers. You will need to provide your external account information for ownership verification. Once your accounts have been verified, you can begin making transfers to your external accounts.
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Can I add external accounts on my mobile app?
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Bill Pay
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Do I need to register separately for bill payment services on my mobile device?
No, there is no separate sign-up for Bill Pay. Once you are registered for digital banking, you can begin to use the Bill Pay service immediately. Simply click Pay Bills under Move Money in the bottom navigation bar on your homepage to enroll. You may be asked to confirm some of your information when first using Bill Pay services.
You will need to access Bill Pay at least once on your desktop computer before you can use Bill Pay on a mobile device.
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How can I view the status of my bill payments on my mobile device?
Tap Move Money on the navigation bar at the bottom of your app, then tap Pay Bills. On this page, you can view your recent and pending payments in a list. By tapping a payment, you can review payment details and determine the status of a particular payment.
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How do I cancel or place a stop payment on a bill payment made on my mobile device?
After you schedule a bill payment in your mobile app or on your desktop computer, you can review the payment in the Scheduled section on the Bill Pay page. Tap on the payment in this area to see more detail and cancel or change a payment up to three days prior to the payment date. Within three days of the payment date, please contact Banking Online Support at (855) 886-4819 for further assistance.
Banking Online Support is available during the following hours (all times PT):
Mon-Fri: 5:00 a.m.-9:00 p.m.
Sat: 6:00 a.m.-8:00 p.m.
Sun: 7:00 a.m.-5:00 p.m.
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Do I need to register separately for bill payment services on my mobile device?
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Transfers between your First Republic accounts
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How do I view scheduled transfers on my mobile device?
From the Move Money page, tap Transfers. You can view all upcoming scheduled transfers and completed transfers.
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How do I view scheduled transfers on my mobile device?
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Security Settings
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How do I change my password?
Tap the More menu at the bottom right of the app and then tap Settings. Tap Change password and follow the prompts to set your new password.
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How do I change my password?